Privacy Policy

Last updated 18 October 2026

This policy explains what personal information Symbr collects, why we collect it and what we do with it. We keep it to the minimum we need to run the studio, reply to enquiries and deliver our work.

1. Who we are

Symbr is a brand design studio based in London. Symbr is the trading name of Alex Robertson, who is the data controller for the personal information described in this policy. For anything relating to your data, email hello@symbr.design.

2. What we collect

When you send an enquiry through our contact form, we collect the details you give us. This is usually your name, email address, company and anything you tell us about your project.

When you book a call, we collect your name, email address and any details you add to the booking.

If we work together, we also hold the information needed to deliver the project and invoice you, such as your billing name and address.

When you visit our website, we collect information about how it is used. This includes pages visited, time spent on the site, device and browser type, general location and the site that referred you. See section 7 and our Cookie Policy for more detail.

3. How we use it

We use your information to:

Reply to your enquiry and arrange calls

Prepare proposals and deliver projects

Send invoices and keep financial records

Understand how our website is used so we can improve it

Occasionally email you about our work, such as studio updates or referral offers

We do not sell your information.

4. Emails from us

If you have enquired about our services or worked with us, we may occasionally email you about our work. Every email includes a link to unsubscribe, and you can also ask us to stop at any time by emailing hello@symbr.design.

5. Our lawful basis

We use your information because you have asked us to respond or to take steps towards working together, because it is needed to carry out a contract with you, and because we have a legitimate interest in running and promoting our studio. We keep certain records to meet our legal and tax obligations. We only use analytics cookies with your consent.

6. Who we share it with

We use trusted services to run the studio. These include:

Squarespace, which hosts our website

Google Workspace, which provides our email and calendar

Calendly, which handles call bookings

Mailchimp, which sends our occasional emails

Google Analytics, which helps us understand how our website is used

Tools we use to manage projects, client records and invoicing

These providers only process your information to provide their services to us.

Our website also includes content from Spotify and Instagram. When that content loads, those services may collect information about your visit under their own privacy policies.

7. Google Analytics

We use Google Analytics to understand how visitors find and use our website. It uses cookies, which we only set if you accept them through our cookie banner. Google may process this information on servers outside the UK. You can read Google's privacy policy at policies.google.com/privacy and opt out of Google Analytics across all websites at tools.google.com/dlpage/gaoptout.

8. International transfers

Some of the services we use are based outside the UK and EU, including in the United States. Where your information is transferred, it is protected by safeguards recognised under UK and EU law, such as the UK-US data bridge or standard contractual clauses.

9. How long we keep it

Enquiries that do not lead to a project are deleted within 24 months. If we work together, we keep project and financial records for six years, as UK tax law requires. Email contacts are kept until you unsubscribe. Analytics data is kept in line with the retention settings in our Google Analytics account.

10. Keeping it secure

We take sensible steps to protect your information from loss, misuse and unauthorised access, and we only use services with strong security practices. No method of sending information over the internet is completely secure, but we work to keep the risk low.

11. Your rights

Under UK GDPR, and EU GDPR where it applies to you, you can ask us to:

Give you a copy of the information we hold about you

Correct anything that is wrong

Delete your information

Restrict or object to how we use it

Send your information to you or another organisation

Withdraw your consent at any time, where we rely on it

To make a request, email hello@symbr.design. We will respond within one month.

12. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. If you are still not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. If you are in the EU, you can contact your local data protection authority.

13. Links to other websites

Our website links to other sites, such as social media profiles. We are not responsible for how those sites handle your information.

14. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.